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The Resilient Health Care Society 2022 workshop (presentations)

The presentation slides will be posted soon…


Sunday 14 August (UTC)
18.00  Welcome dinner


Monday 15 August (UTC)
8.30 – 9.00 Welcome and introductions, Axel Ros and Mary Patterson
9.00 – 10.00
Jaap Hamming
Session 1: Introduction to Day 1 – International examples to set the scene
1. Janet Anderson: Multi-level resilience: challenges in understanding
resilience at the macro level

2. Mary Patterson: Evolution of healthcare worker adaptive capacity during
the COVID pandemic
10.00 – 10.30 Coffee break
10.30 – 12.00
Mary Patterson
Session 2: RHC Theory
1. Hilda Bø Lyng: Exploring the nature of adaptive capacity for resilience in
healthcare across different healthcare contexts; a metasynthesis of

2. Natalie Sanford: CARE Model 2.0 – Understanding Adaptations in
Different Types of Hospital Teams

3. Robyn Clay-Williams: Assessing specified vs general resilience in
healthcare in New South Wales (NSW), Australia: slow and fast
variables and COVID-19
12.00 – 13.00 Lunch
13.00 – 14.30
Paul Lane
Session 3: RHC Theory/Methods
1. Tarcisio Saurin: Law of requisite variety in practice: assessing the match
between risk and actors’ contribution to resilient healthcare

2. Janet Long: Rare perturbations. Management as imagined versus
management as done?

3. Caroline Schlinkert: Development and evaluation of the Resilience
Analysis Grid in Dutch hospitals
14.30 – 14.45 Short break
14.45 – 15.00
Axel Ros
Session 4: Learning – different perspectives on learning
Speed poster presentations
1. Louise Ellis: Resilient healthcare during COVID-19: A review of the
empirical research and lessons for the future

2. Mariam Safi (Bettina Thude presenter): FRAM and LEAN as tools for
describing and improving the referral process between outpatient clinics
in a Danish Hospital: complementary or conflicting?

3. Katja Schrøder: The Buddy Study – Evaluation of a peer support program
for healthcare professionals after adverse events

4. Peter Hibbert: How complexity science can improve learning from patient
safety investigations
15.00 – 15.30 Coffee break
15.30 – 17.00
Janet Anderson
Session 5: RHC Methods
1. Elizabeth Austin: The next step in growing resilient health care research
methods: Validating the Work Domain Analysis model for use in
Emergency Departments

2. Véronique Bos: Implementing structured follow-up of neonatal and
paediatric patients: an evaluation of three university hospital case
studies using the functional resonance analysis method

3. Jaco Tresfon: Illustrating how work is done on a hospital ward – a
Grounded Theory study of nurses’ resilient performance.
19.00 Dinner
Tuesday 16 August (UTC)
8.30 – 9.00 Reflection time
9.00 – 10.00
Bettina Thude
Session 6: Introduction to Day 2 – translating resilience into practice
1. Ruth Baxter: Is Resilient Health Care being lost in translation?
Improvement-as-imagined versus improvement-as-done

2. Andrew Johnson: Conflict Competence – Improving System Resilience
10.00 – 10.30 Coffee break
10.30 – 12.00
Marit de Vos
Session 7 – co-designing with patients
1. Jeanette Hounsgaard: Co-production as a way to ensure patient
involvement in RHC

2. Veslemøy Guise: Patients’ and family carers’ contributions to resilience in
healthcare: An explorative meta-analysis of a sample of health services
research studies

3. Inger Johanne Bergerød: Developing methods to support collaborative
learning and co-creation of Resilient Healthcare -tips for success and
lessons learned from a Norwegian hospital cancer care study
12.00 – 13.00 Lunch
13.00 – 14.30
Session 8 – team learning tools
1. Nawal Khattabi: How to improve cross-learning among clinical teams:
The Resilient Performance Enhancement Toolkit (RPET)

2. Cecilie Haraldseid-Driftland: Developing a collaborative learning tool to
promote adaptive capacity in healthcare

3. Merel Verhagen: How a reflective team meeting, based on the Safety-II
perspective, affects team dynamics in surgical care: a qualitative study
presenting a shared mental model.
14.30 – 14.45 Short break
14.45 – 15.00
Siri Wiig
Session 9: Responding – resilience in action
Speed poster presentations
1. Sune Vork Steffensen: Cognitive conflicts and healthcare resilience in
end-of-life decision-making

2. Mary Lavelle: Don’t tell me to calm down: an organisational resilience
approach to the management of aggression in mental health wards

3. Andrew Johnson: Coaching for Resilience
4. Sofia Kjellström: The work of first line managers – a key to resilience in
15.00 – 15.30 Coffee break
15.30 – 17.00
Tarcisio Saurin
Session 10 – teams in practice
1. John Ambrose: A Qualitative Study on Resilience in Interprofessional
Healthcare Teams and its Impact on Patient Safety During the COVID-19

2. Jan-Willem Weenink (Jaco Tresfon presenter): Room for resilience: a
qualitative study about accountability mechanisms in the relation
between work-as-done and work-as-imagined in hospital teams

3. Birte Fagerdal: Exploring the variety of team factors in adaptive capacity
– lessons learnt from exploring structural, responsive, hybrid, and
coordinating teams in two Norwegian hospitals
19.00 BBQ buffet dinner
Wednesday 17 August (UTC)
8.30 – 10.00 RHCS General assembly and a discussion about formats for annual meetings/webinars etc
Open also for digital access on zoom for RHCS members
10.00 – 10.30 Coffee break
10.30 – 12.00
Siri Wiig
Session 11 – technology and medication management
1. Tarcisio Saurin: The role of digital technologies in resilient healthcare:
study of the blood transfusion process

2. Sharon van Stralen: Double checking high-risk medication
administration from a Safety-II perspective: deviations and
considerations in daily practice

3. Liselotte van Dijk: Using the Functional Resonance Analysis Method
(FRAM) as an intervention to analyse medication reconciliation at
hospital discharge
12.00 – 13.00 Lunch
13.00 – 14.00
Berit Axelsson
Session 12 – Improving and reflecting for resilience
1. Janet Anderson: Improving Quality Through Resilient Systems:
The CARe-QI Handbook
2. Andrew Johnson: Resilience through Reflection – A new tool using
the Resilience Potentials in Practice
14.00 – 14.15 Short break
14.15 – 17.00
Axel Ros and Jeffrey Braithwaite
What have we heard and what have we learned
This will be a work-shop with a World Café format, summarised in a one hour discussion 16.00-17.00
The discussion 16.00-17.00 will also be open for digital access on zoom for RHCS members.
19.00 Farewell dinner


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